Returns & Exchanges

At Rouse Home, we want you to be fully satisfied with your interior curation. If a piece does not meet your expectations, you may initiate a return within 30 days of delivery for a refund or exchange, provided the item is in its original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email or our online portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Item

  Carefully repackage your items in their original manufacturer packaging with all protective inserts and documentation included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at the designated carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the item to confirm its condition, we will process your refund to the original payment method within 5-10 business days.